Help Section – FAQs

You can apply on our website. Simply select “Open My eBanc Account” from the main menu to start the application process.
If you are an existing client, you can initiate an application to open a new account by logging into the Online Banking Portal, selecting “Services” on the Main Menu page, and then selecting “Open a New Account”. You will receive an email with the next steps once your application has been submitted. We estimate that processing your application can take 3 to 5 business days.
Processing time may vary. You can check the status of your application by selecting the “Returning Applicants” option on our website

1.     A copy of your Driver’s License, state ID, or US Passport.
2.     Signature Card. You will receive a separate email link via DocuSign to complete the Signature Card.
3.     The account number to deposit the initial funding to your new account.
 We will notify you via email if any other information is required during the application process.
 Attention: When opening a joint account, you must provide the same information required when opening an individual account. You must also fill out all the information again for each applicant.

Transfer options: To fund the new account, you can transfer money from your existing account at Bradesco Bank or your account at another bank. You can also use a check or wire transfer for your initial deposit. The transfer will only take place when your account is approved.
Micro-deposit verification: When you enter your bank account and bank routing information in the application, two small deposits are posted into your bank account, and an email is sent to you. In the email, you will be asked to enter the exact deposit amount into a form.
Withdrawal and transfer: Once the micro-deposit has been verified, we will proceed to withdraw the funds and transfer them to the new account. Please ensure that you have sufficient funds available to be transferred.

You will receive a welcome email containing instructions on setting up your Online Banking account.

Yes, if you need more time, you can save what you have already entered and complete the application later by clicking on “Login,” selecting the tab “Returning Applicants,” then selecting “Check Status” and proceeding to complete your application.

Once you receive our welcome email, you may log in for the first time by following these steps:
1. Click “Login.”​​
2. Select “Online Banking”
3. Select “First Login/Forgot Password” to create your first access.
4. Enter your email address in the “User ID”​ field and click Submit.
5. Select email, SMS, or phone to receive an access code.
6. Enter the access code and create your password.

You can upload documents here. Select “Check Status” and enter the information required. You can also email documents to info@myebanc.com.

If you want interest with liquidity, you can choose our SuperSaver Money Market Account. My eBanc also offers the Advantage Checking Account. For a full list of account offerings, including the most updated interest rates and minimum balance requirements, click here.

Disclosures are located within the account application. Click on Open My eBanc Account, choose the type of account you would like to open (Personal, Other), and then click on “Internet Product Disclosures”.

If you have elected to receive online statements, you can find your 1099 tax forms by logging into your account online, selecting the “Services” tab, and then selecting the “Other Documents” Tab. The 1099 form(s) will be available at the end of January.
Attention: If you have NOT elected to receive online statements, we will send your 1099 tax forms to your address on file.